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Contact CoventryOne


Current Members

Questions about your benefits or claims? 

As a member, the best way to reach us is to call Customer Service at the number on your member ID card. 

If you have a CoventryOne Direct plan (enrolled in a Coventry plan without going through the Marketplace). Call:

CoventryOne Direct Customer Service
Toll free: 217-366-5410
TDD: 711 (for the hearing impaired)
Hours of operation: Monday through Friday between 8:00 a.m. to 6:00 p.m. EST

If you have a CoventryOne Marketplace plan (enrolled in a Coventry plan through the Marketplace, using either the Coventry site or the healthcare.gov site) or if you are unsure of which type of plan you have, Call:

CoventryOne Marketplace Customer Service
Toll free: 855-HIX-CVTY (855-449-2889)
TDD: 711 (for the hearing impaired)
Hours of operation: Monday through Friday between 7:00 a.m. to 6:00 p.m., CST

24/7 NurseLine for Exchange Members
(855) 410-7166
 


Buying CoventryOne – Becoming a Member

If you’re shopping for health insurance and you have questions about getting a quote, choosing a plan or which benefits are available, either on or off the Marketplace, Coventry is here to help.  Call:

CoventryOne Sales
Toll free: 877-907-4044
Hours of operation: Seven days a week, between 8:00 a.m. and 8:00 p.m., local time
 


Brokers


Just looking for some information?  Visit the Broker section of our website to learn about our products and tools, as well as to download marketing materials.  Not yet a CoventryOne broker?  You can also find information on how to get appointed.

We're glad you're interested in selling our individual product. Broker appointments for Coventry Health Care of Illinois, Inc. are processed by our parent company, Aetna. Information and appointment paperwork is available at Aetna Producer Appointments.

Please call 1-866-511-2863 if you have questions about licensing and appointments.

If you need further assistance, please contact our dedicated broker support team at 1-888-54-AETNA or AIMbrokersupport@aetna.com.

We're glad you've chosen CoventryOne.  We're here to help.  Whether you’re a seasoned partner or you’d like to get started selling CoventryOne products, we’re looking forward to your call.
 


Providers


If you’re a provider and have questions about member eligibility and benefits, please log in or register for Directprovider.com.  Our self-service website for participating network providers makes it convenient to perform a variety of tasks online by connecting you with valuable tools and information. The website is simple to use, saves you time and best of all…it gives you the freedom to go direct.

Need to make a call? Coventry Health Care of Illinois Provider Relations department is committed to providing superior service to our network of physicians, hospitals and ancillary providers. Please contact Provider Relations:

  • If you have questions regarding your participation on the Coventry networks
  • If you have questions regarding your contract (i.e., fee schedule, filing limits, termination policy)
  • If you would like to schedule an in-service with one of our Provider Relations representatives
  • If you need copies of reference materials

Coventry Health Care of Illinois, Inc. Customer Service/Provider Relations questions
Provider Relations
800-562-5792

Directprovider.com functional issues
Net Support
866-629-3975